COVID 19 RESPONSE

 

TO THE PUBLIC:

To our valued customers, supporters and suppliers.
We wish to announce that the opening of Irukandji Shark & Ray Encounters at it’s new location has been postponed indefinitely in accordance with government regulations to control the spread of Covid-19. Before this unexpected set back we were on track to open April 1st for the soft opening, however we understand that the health and safety of the public is the absolute highest priority during this outbreak, so we will remain closed until we are advised that it is safe and legal to reopen.

While we are closed to the public our wonderful staff and volunteers will continue to care for the animals every day, feeding and providing general welfare and enrichment opportunities. The feeding and care of over 250 animals is very costly and with no visitors coming in our doors we are struggling to find the money to pay for it. We are asking the public to support us in any way they can so that we can get through this difficult time and reopen bigger and better than ever.

We have set up a Go Fund Me page to ask for donations for the care of our animals.

We have also released some exciting new products including an Irukandji Gold Pass voucher which entitles the holder to partake in all our in-water experiences, as well as an opportunity to adopt one of our lovely animals!

You can find these great new offers on our page here.

As always, we offer gift vouchers and annual passes and we ask that you continue to support us by purchasing these for your friends and family while we are closed. They make a really great gift for all ages!

For our current annual pass and gift voucher recipients- please get intouch with us if your passes are due to expire and you haven’t had the opportunity to use them to their full advantage. We will be extending passes for at least another 6 months so please get in touch with us to sort that out.

In the meantime, we hope that you all stay safe and well and continue to support your local businesses as much as possible. We hope the community of Port Stephens can come together and keep each other going during these uncertain times.

Please follow our social media pages to keep up to date with our situation and catch glimpses of our beautiful animals.

We look forward to having you all visit us when we reopen our brand new location in the future!

SEA SHELTER RESPONSE:

Whilst many businesses are currently closed and the majority of the public are staying safe in their homes during this crisis, nothing has changed for our local marine life. They may still find themselves ill or injured and in need of rescue and we are still committed to helping them.

IF you are out and about during this period and come across a marine animal in need of rescue, please don’t hesitate to contact us.

FOR OUR STAFF & VOLUNTEERS:

We wish to reassure you that during this time we remain committed to your health and wellbeing. We have undergone training in regards to hygiene to help minimise the risk of contracting Covid-19. You can view the certificate from the department of health here>> COVID-19 Infection Control Training.

We have provided hand sanitiser throughout the site and ask that you use it regularly, alongside washing your hands with soap and water on a regular basis. On top of this we ask that you:

  • If you need to cough or sneeze please do so into your elbow, facing away from others.
  • Put all used tissues into the bin immediately.
  • Keep at least 1.5m away from others.
  • Avoid touching your face.
  • Keep your work area clean and disinfected.

We ask that you do not come into work or volunteer if you are unwell and/or displaying any of the symptoms of Covid-19 including:

  • Runny nose
  • Fever
  • Sore throat
  • Cough
  • Shortness of breath

It’s important that we all look out for each other during this time, so if you’ve been in contact with anyone else who is unwell or has been confirmed to have Covid-19, please quarantine at home for 14 days.